Effective July 1, 2026
Our Commitment
At Glow Up MD, we invest significant time, expertise, and resources in every patient and every treatment. We are deeply committed to your satisfaction and strive to deliver exceptional results through physician-directed, personalized care.
Please read this policy carefully before booking. By scheduling an appointment or purchasing services, you acknowledge and agree to the terms outlined below.
No Refund Policy
All sales of services and treatment packages at Glow Up MD are final. We do not offer monetary refunds for services rendered, deposits paid, or packages purchased, regardless of satisfaction with results.
This policy exists because:
— Aesthetic outcomes are inherently individualized. Results depend on factors including skin type, lifestyle, adherence to aftercare, and natural biological variation — many of which are beyond our control. — Every treatment involves the irreversible expenditure of clinical time, physician oversight, medical supplies, and staff resources. — Our pricing reflects the true cost of delivering physician-quality, medically-directed care.
This no-refund policy is strictly enforced. Initiating a chargeback or payment dispute for services already rendered is a violation of this agreement and may result in immediate termination of the patient relationship and referral to a collections agency.
Service Credits
While we do not offer monetary refunds, we genuinely want every patient to feel valued. If you are dissatisfied with a service or have purchased a package you are unable to use, we are happy to work with you on the following options:
Account Credit: The value of unused services or packages may be converted to a Glow Up MD account credit, redeemable toward any future service or retail product.
Service Adjustment: If you are unhappy with a result, please contact us within 7 days of your appointment. We will schedule a complimentary consultation with Dr. Kim to assess the outcome and, where clinically appropriate, offer a corrective or follow-up treatment at no additional charge.
Credit Transfer: Account credits may be transferred to an immediate family member or another patient of Glow Up MD upon written request. Transferred credits retain their original value and expiration terms.
To request a credit, transfer, or service adjustment, please contact us at: Phone: (832) 947-5826 Email: support@glowupmdspa.com
Package Expiration
Treatment packages must be used within 12 months of the purchase date unless otherwise specified in writing at the time of sale. Unused sessions after the expiration date are forfeited and are not eligible for refund or credit extension except in documented medical circumstances.
If a medical condition prevents you from using your package within the valid period, please contact us with documentation and we will consider an extension on a case-by-case basis.
Deposits
Certain services or first-time bookings may require a non-refundable deposit to secure your appointment time. This deposit will be applied to the cost of your service on the day of your appointment.
If you cancel with less than 24 hours' notice or do not show up for your appointment, the deposit will be forfeited. The deposit is non-transferable to a different patient.
Product Returns
Medical-grade skincare products that are unopened and in original condition may be exchanged for store credit within 14 days of purchase. We do not accept returns or offer refunds on opened skincare products due to health and safety regulations.
Products purchased during a promotion or as part of a bundled offer are not eligible for exchange.
Gift Cards
Glow Up MD gift cards are non-refundable and have no cash value. They are valid toward any service or retail product and do not expire. Gift cards are not redeemable for cash and cannot be replaced if lost or stolen.
Questions & Disputes
If you have questions or concerns about your bill or service experience, please contact us before initiating any payment dispute with your financial institution. We are committed to finding a fair resolution and ask for the opportunity to address your concerns directly.
Glow Up MD PLLC 1227 Grand West Blvd, Suite B210, Katy, TX 77449 Phone: (832) 947-5826 Email: support@glowupmdspa.com